FY11 Goals (Short-term, and ongoing)
Lisa's questions:
- Group should agree if we are DEFINITELY going to do each project. If not, can be removed?
- Marketing - are these projects that the Marketing group is doing, or is UX specifically involved? Maybe our UX goal should be specifically how UX staff will be involved?
- Same with Space - will UX specifically be responsible for #2, or is that the Public Spaces UX group? If it's the latter, is it our goal?
- We can put back the bullets that were on the previous version of this. Or we can list steps that we're taking for each project, or whatever.
Virtual Site
- Improve the Vera interface to help students find and use more and better resources to inform their library research. (Systemwide UX Objective) (usability testing)
- Improve the DSpace@MIT user interface. (Systemwide UX Objective, with AMES & LDLC) (past data)
- Gather more WordPress expertise.
- Remain involved in AMPS video project.
- Keep up with production needs of our web sites and virtual interfaces.
- Pursue staffing needs and outsourcing to be able to do #5 and to be able to accommodate new externally-imposed projects.
Marketing
- Make it easier for staff to market library services and events.
- Identify and assess new and existing communication channels to reach our target audiences.
- Identify appropriate method(s) of communication for different user groups.
Space
- Gather baseline data about how our spaces are currently being used and how well they meet our users’ needs (Systemwide UX Objective) (observational study)
- Identify possible space collaborations on campus.
Ethnographic/Assessment
- Make recommendations about which services to discontinue (graveyard), based on what we've learned about user needs from current and past studies. (Systemwide UX Objective) (past data, ethnographic/interviews study)
- Understand how the MIT community uses e-readers. (device usability study)
- Use our web statistics to learn more about how our tools/sites are currently used.
- Evaluate e-book packages for best options. (heuristic study)