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Brainstorm notes from meeting on May 17, 2012

Virtual

  • understand how to use Google analytics (or other?) to inform decisions
  • evaluate web analytics for ideas for improvements
  • get the support we need for sys admin and Wordpress
  • make a few new video tutorials and assess their effectiveness
  • find low-hanging-fruit, small improvements anywhere that have big impact
  • work with survey data & usability results to make changes to web site to improve user experience
  • develop IAP: why is it so hard to get everything from a single search box?
  • evaluate self-help pages to inform web design
  • improve our own documentation
  • new study spaces page
  • have new site for our library spaces/locations
  • solution for the individual library web sites
  • standardize our processes for creating new web sites
  • improve SFX menu
  • improve UI of SFX menus
  • improved library home page, make it more intuitive
  • begin project to redesign libraries home page
  • figure out best way to change our home page to accommodate the new discovery tool
  • support in every way work to simplify discovery environment
  • simplify and improve options for discovery of our stuff
  • make libraries web site searchable via new discovery tool
  • implement new discovery tool
  • improved search tool, new or existing
  • implement new discovery tool
  • staff web? (what to do?)

Physical Space

  • clarify UX role in space planning strategy
  • clarification of UX's role in physical space planning
  • develop another/more physical space betas
  • work with survey and other data to make changes to space that matter to users
  • from survey, identify actionable space improvments & implement them

UX organization & general items

  • apply knowledge about our users more directly to our work
  • have a new job title that indicates designer
  • finalize and make public the assessment LibGuide
  • remove tech web support from UX
  • choose several idea seeds and develop products/services that will improve user experience
  • consider sunsetting e-reading device loans to public (or improve and market this service)
  • develop user personas
  • continue explorations of how UX fits in with our organization
  • find more ways to help all staff/all units understand UX and what we do
  • establish effective work relationship with new web developer
  • create a guide or workshop that helps users with personal info management
  • do a micro-UX study of several services
  • micro-studies - lifecycle study of some of our services
  • collaborate with other libraries/AMPs groups to improve the user experience in general
  • get more betas! and make betas program more sustainable
  • add 6 new betas and assess them at year-end
  • implement at least 3 far-out betas that bring attention to MIT Libraries

Marketing

  • make some users go "wow, this is so helpful!"
  • enrich our products and services with MIT culture (e.g. fix msgs for users, add easter eggs to Vera, etc)
  • develop a storage container for stories, comments, flip charts that all staff can use
  • if we maintain marketing within UX (?), focus on what do we have that users like (from surveys, data input) that we can advertise more broadly (budget needs)
  • improve courtesy notices
  • more interaction with users including usability testing, testimonials
  • communicate with the subjects of our Digital Scholarship interviews and the outside world about results of our studies this past year
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