Goals & objectives
1. Establish best practices for virtual work
- standardize processes for new web sites
- improve our documentation
- get the tech support staffing help that we need
2. Continue to gather more data about our users
- do micro usability tests about specific processes or services, as needed (including lifecycle of a service)
- do micro user studies (observation or interviews) about specific services, as needed
(NOTE: a micro-test is one that involves less than 4 of our staff and can be completed in a few weeks)
3. Analyze & apply existing data about our users
- create personas
- analyze survey data for UX use
- understand, analyze, and use web analytics from Google
- do heuristic tests of web interfaces, as needed
4. Prioritize & complete the projects we've agreed to take on
- make a few new video tutorials, recommend best practices
- new web site for library locations & study spaces
- improve SFX menus
- holistic discovery project (includes implementing new discovery tool)
- finalize the assessment LibGuide (public site about our work)
- sunset or improve the program for loaning e-reading devices to the public
- create a guide & workshop that helps users with personal information management
- improve courtesy notices
5. Continue finding ways to reach out to the rest of our organization and bring user needs into everything
- clarify UX role in space (Public Spaces UX group, Stephanie's role)
- develop a storage container for stories, comments, flip charts that all staff can use
- continue "what's up with UX" events
6. Find more ways to help our organization innovate
- make the betas program more sustainable, explore ways to get more betas in the pipeline, do more regular assessment and graduating/graveyarding
- find ways to bring the idea seeds from last year's game-storming into our work (enrich our services with MIT culture, etc)
- continue Emerging Tech subgroup