Support for Daptiv PPM is provided by the IS&T Project Services Office and the Daptiv Super User community.  To report an issue or request general assistance, please send an e-mail to the Daptiv Issues RT queue.

For assistance in the following areas, please use the contact information below.  You should also check out the Frequently Asked Questions area.

Account Requests

Please complete the attached request form and send to the PPM Administrative Team
ppm-admin@mit.edu
Please cc your manager on your request

Logging In

The URL for PPM is login.daptiv.com
Your user name will be your MIT e-mail address.  Passwords are specific to the user and will be sent upon account creation.

Password Resets

Please use the "I Forgot My Password" link on the login page

Other Frequently Asked Questions

Please refer to the Frequently Asked Questions page

General System Use

User documentation can be found on the User Documentation page
There is also extensive help available within the PPM system by clicking on the Help and Support link in the upper right-hand corner of the screen once you have logged in.

Reporting Assistance or Requests

Contact the IS&T Project Services Office
ist-pso@mit.edu

Specific Technical Questions

Contact the IS&T Project Services Office
ist-pso@mit.edu
We will work with Daptiv to get the information you need

Functionality or Enhancement Requests

Contact the IS&T Project Services Office
ist-pso@mit.edu
We will submit to our Daptiv Product Manager for review

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