• Team Members Assigned: Hans Dietrich & Mark Van Dyke

BlackBerry Internet Services Account setup and MIT Email configuration.

Account Setup:

  1. First navigate to your carriers BlackBerry Internet Services (BIS) portal.
    Verizon: https://bis.na.blackberry.com/html?brand=vzw
    Sprint: https://bis.na.blackberry.com/html?brand=sprint
  2. Once your at the carriers BlackBerry BIS, click on Create New Account.
  3. Read and Accept the legal terms.
  4. The BIS page will ask for the device's PIN and ESN number, to find those, on your BlackBerry.
  5. Go to Options -> Status.
  6. Within Status you will see the device's PIN and ESN use the "ESN(dec)". Enter the PIN and ESN(dec) number into the fields.
  7. Click Continue.
  8. Enter in a User ID. (User ID for BIS Account, Not MIT username)
  9. Enter in a password, and Confirm the password. (Password for BIS Account, Not MIT password)
  10. Choose which language you want the website to be in.
  11. Click Sign Up.
  12. Click Next.

Your account is now configured.

Setting up E-Mail:

  1. Log into you BlackBerry Internet Services account, if your not already logged in.
  2. In the left pain, click on Email accounts.
  3. Then Click on Set Up Account.
  4. In the Email address field, enter in your full MIT email address (e.g. username@mit.edu).
  5. In the password field, enter in your MIT email/kerberos password. Confirm the password.
  6. Click Next (BIS will attempt to auto-configure the email account, but more settings are needed.)
  7. Click, "I will provide the settings to add this email account."
  8. Click Next.
  9. Choose either personal email account, or work email account. (either one will work)
  10. Under "Internet Service Provider Email (POP/IMAP), Click on "I will provide the settings to add this email account"
  11. Click Next.
  12. User Name: MIT username (not the full email address)
  13. Password: Password should be filled in, if not enter your MIT password.
  14. Email Server: Enter in username.mail.mit.edu
  15. Email Address: Email address should be filled in, if not enter in your MIT email address.
  16. Click Next.
  17. If you have properly enter your MIT email account information, you will receive a pop-up window stating "You have successfully configured access to: username@mit.edu".
  18. Click Ok.
  19. On the left pane, click Service Books.
  20. Click Send Service Books. (Anytime you change your BIS account settings, it good to send this updated information to your device. Sending Service Books to the BlackBerry will update the devices information immediately.)

Within a few minutes, depending on network congestion. You should see the new mailbox on your device. Email will start coming in within about 15 minutes.

Configuring Email via BlackBerry.

I've written up the steps that I took to configure my device to read MIT email. I did this after activating the device. However, when I went to set up my BIS account via the Verizon site (https://bis.na.blackberry.com/html?brand=vzw), I was unable to create an account. First I was told that my device was registered under a different service provider. Most recently, I'm informed that I can't access the BIS through the web. We're working on this.

So I ended up configuring email on the device. Here was my experience:

On your Blackberry:
Go to Applications then E-Mail Settings and click on Add a new email account.
You will be presented with the following text:

"To add an email account, complete the following fields:

Email Address username@mit.edu
Password "password"

• Roll the cursor over the space provided to enter the information.
• Enter email address in all lowercase. **hint: use the space bar to auto insert the @ and the .

Click Next
You will be presented with the following text:

"We were unable to configure user@mit.edu. Choose one of the following options and select Next."

check the circle next to: "I will provide the settings to add this email account"
scroll to the bottom and click Next.

Once again you will see "We were unable to configure user@mit.edu."
and
"Select the type of account you want to configure:"
Check the circle next to "Internet Service Provider Email (POP/IMAP)"
Click Next.
You will be presented with the following text:
"Select the option that indicates the way you access this email account:"
Check the circle next to "I will provide the settings to add this email account"
Click Next.
You will see "The BlackBerry Internet Service could not configure user@mit.edu email account." don't panic
Click on Provide the Settings
You will be presented with the following text:
"To configure this email account, complete the fields below"
Enter Email address, Username, Password,
Email server: enter user.mail.mit.edu (where user is your kerberos username)
Click Next.
If you entered your information correctly, you will see the following text:
"You have successfully configured access to user@mit.edu."
Click OK

Go to applications> Find your new email account. You should see an email from the Activation Server informing you that the account has been successfully created on the device. You will begin to see new messages after 20 minutes.

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