Pre-Hire

These steps should be completed before the new employee arrives.

• Have the supervisor/employee complete the IT New Hire Form
• Order a loaner computer by completing the form at Computer Loaner Request Form (email ddm@mit.edu for questions)
• Prepare office/workspace area
• Ensure that their account is set up on o365 and not on-prem: email template
• Email o365-migrations@mit.edu to make sure account is on o365.
• If employee is 100% remote, ship Ethernet cable to them as well in case of problems

Initial/Day-One Training

These steps should be completed on or around the employee's first day.

• Link Zoom Phone account at voip.mit.edu
  • Voicemail setup
  • Phone Number Forwarding
  • Out Of Office Messages
  • Setup Zoom Desktop app, show how to message people
  • If new hire is a receptionist, add them to the shared call queue voicemail delegates
  • Update CRE Call Tree (if necessary)
• Show IS&T Home Page
  • Software Portal
  • VPN
  • Adobe Cloud
  • Contact Page (Accounts Questions, VPN)
  • SAPGui
  • Code42 Setup
• Computer Configuration
  • Setup Certificates
  • SAPGui if needed
  • Default Email/Browser Selection
  • Macs: Add username to dictionary so it doesn't autocorrect/autocapitalize the username
    • Do this on iOS devices as well
    • Inform user that username is case-sensitive
• Support Options
  • IS&T - servicedesk@mit.edu
  • CRE IT - cre-it@mit.edu
• CREStaff.mit.edu Website
  • Templates
    • Out of Office Template
    • Email Signature
  • Maps, Floorplans, whereis.mit.edu
• Office Supplies
  • Tech Cabinet
  • Office Supplies
  • Keys to Tech Cabinet
• CRE Staff Wiki
  • Bookmark for new hire in bookmarks toolbar
  • Add "CRE Faculty/Staff Wiki" to favorites by going to the Main Page and clicking in the top-right hand corner
• Email Setup
  • Verify on o365
  • Signature
  • Outlook
    • Calendar -> Add Personal Calendar Availability
  • Phone
• Dropbox
  • Training
  • Online-Only vs Available Offline
  • Download desktop client
  • Add user to cre-dropbox group
• Moira Groups
  • cre-faculty, cre-staff
• Subscriptions (NYTimes, FT, WSJ)
  • Boston Globe, Newsweek, USA Today, and 7000+ others via PressReader
• Transportation
• Facilities
  • Conference Room AV
    • 9-217
    • 9-354
    • 9-357
• Printer
  • Install printer drivers
  • Add Email to copier
  • Show copier location

Post-Hire Tasks

• Update phone MAC Address assignment in voip.mit.edu
  

Follow-Up (1-2 Weeks)

These steps should be completed after the employee has been working here for a week or two and gotten acquainted.

• Ask if the employee has any questions