Queue Name
Center for Real Estate – General Information
Ingest Email Addresses
Ingest emails are the email addresses which will be processed and converted into tickets for this queue. For example, if someone emails cre-it@mit.edu, it will go into the Center for Real Estate - IT Queue, because that is one of it's assigned ingest email addresses.
- cre-info@mit.edu
- cre@mit.edu (currently deactivated)
Queue Staff Group
Staff Members are the agents that are responsible for handling tickets within this queue. Users in this group will be notified via email when a new ticket is created or replied to.
- acls-cre-sn-cre-info-staff
- Hannah Muhlfelder, Joanne McHugh, Mary Hughes
Queue Administrator Group
ServiceNow Queue Admins designates staff member/agents for this queue (i.e. who responds to tickets). Queue Admins do not get emails about a ServiceNow queue unless they are also a Queue Staff member. This should be left as acls-cre-sn-masteradmin unless the queue wants to manage their own staff members.
acls-cre-sn-masteradmin
Auto-Response Template
Anything phone number that appears to be formatted as a hyperlink should be a hyperlink using the link format tel:999-123-4567. Confluence does not appear to allow "tel:" resources to be included as links within wiki articles.
Thank you for contacting the MIT Center for Real Estate.
We have received your request and we will respond to your inquiry as soon as possible.
This ticket has been created for you, its number is noted in the subject line. You may add comments to this ticket by replying to this email or by clicking on the ticket number link.
If this is an emergency, please call us directly at (617) 253-5000 dial 3-5000 from a campus phone).
Thank you,
MIT Center for Real Estate
77 Massachusetts Avenue
Building 9, Room 343 (9-343)
Signature
Phone numbers formatted as a hyperlink should use the format tel:999-123-4567. Confluence does not allow "tel:" resources to be included as links in wiki articles.
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