Description

These tasks/areas are specific to people that are working with the CRE IT Systems Administrator.

Areas/Tasks

• Moira
  
  • Broad overview
    • Wiki Documentation Page
    • Use for ACLs
    • Use for mailing lists
  • Accessing via groups.mit.edu
  • Accessing via command line
  • Limitations
    • Updates to lists on login for some systems
  • Group Email Addresses
    • cre-itaccounts@mit.edu
• ServiceNow
  • Assignment of work
  • Incoming tickets
  • Wiki page and training video
• Outlook/Scheduling 
  • How to schedule your time
• itpartners
  • mailing list
  • slack channel
• Wiki
  • Sandbox on CRE Test wiki
  • Update pages when you didn't understand something
  • User Section: Intended for end-user
  • Admin Section: Intended for
    • Yourself
    • Other IT Staff (for IT Sections)
    • Other administrators (e.g. HR section for HR manager)
• VOIP
  • voip.mit.edu
  • VOIP documentation
  • Use of ACLs
• Intranet Websites
  • crestaff.mit.edu
  • msredstudents.mit.edu
  • MSRED Google Account
• Endpoint Management
  • Jamf
  • MECM
  • Group Policy / AD
• Password Management
  • Keepass (for now)
• New Employee Setup: Show how to do tasks