Good Communication That Blocks Learning
by Argyris, Chris
Harvard Business Review; Jul/Aug94, Vol. 72 Issue 4, p77, 9p
The article discusses common methods of corporate communication and how they can block organizational learning. Focus groups, surveys, and management-by-walking-around help gather simple, single-loop information, but also promote defensive reasoning by encouraging employees to believe that their proper role is to criticize management. The problem is not that employees avoid organizational self-examination, but that it is never asked of them. The author details methods to encourage "double-loop" learning on an organizational level.
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