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Performance Measures in Client Support Services

There is a weekly data collection and presentation process for many of the work processes in Client Support Services.  This table provides access to the latest version of each

Topic

Process Dashboard

Client Satisfaction
Survey Results

Other

Business Help

latest weekly

n/a

 

Computing Help

latest weekly

latest weekly

ACD Calls Offered Statistics
ACD Calls Abandoned Statistics

Software Distribution

latest weekly

latest weekly

 

Software Downloads

latest monthly

n/a

 

Security

latest weekly

n/a

 

DMCA

latest weekly

n/a

 

StopIT

latest weekly

n/a

 

Stellar

latest weekly

latest weekly

 

Web Self Help

latest monthly

n/a

 

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