Thalia Domain Provisioning Process
1. The customer will either use the thalia-request or thalia-support RT queue to ask for a new domain. If the request is sent in through email, our customer support person should create a new ticket in the thalia-request RT queue to record this request.
2. Our customer support person sends the Preliminary Questionnaire via RT.
3. After the Preliminary Questionnaire is completed/returned, send the Follow-up Questionnaire.
4. Once the Follow-up Questionnaire is completed/returned (with CO#), customer support person will forward the request through the RT queue to dongq@mit.edu. Note: Per Qing's request, domain requests should be rolled up to only once a week (Wednesday).
5. Once the domain is created, our customer support person needs to logon to the new domain, use the super user self registration interface: https://domain-name.thalia.mit.edu/resttest.jsp (such as https://hst.thalia.mit.edu/resttest.jsp for the hst domain and https://ap.thalia.mit.edu/resttest.jsp for the ap domain) and click on the first button "Super User Self Reg" to create an admin account for him/herself in that domain. It will create a domain admin with the same ID as logged in via touchstone and it shouldd return the status true if the account was created successful. Then our customer support person should use the regular thalia UI to create the domain admin account for the contact person for that domain.
- goto https://newdomain.thalia.mit.edu (eg. https://hst.thalia.mit.edu) and login via touchstone
- click on the top right link "LOGIN AS DOMAIN ADMINISTRATOR"
- Once logged in as domain administrator, click on the bottom left button "Manage Domain"
- Users/Groups tab is the first tab and should be open automatically
- click on the "add user" button and enter the user info in the fields. Check the "Is Administrator" checkbox if you are creating an administrator
- click add and the user should be created.
6. The customer support person should add the domain admin to thalia-info mailman list. We should also have a form letter which we should send to our new users. It should cover
- url to access their new domain. (don't forget the https and mention they will login via touchstone).
- where the help file is.
- how to use our RT queue for questions.
- how to add more users to the thalia-info mailman list.
7. update the customer information document we have. And now we have a new domain and some new customers.
Notes: If possible, please try to batch up the requests. It is easier for Bob to update the touchstone server if he can do a few at a time. We want to keep the touchstone people happy.