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Client Support Servies Refresh
- look at sourcing models for each function (Service Desk, Deparmental Services, etc)
- establish core services for CSS
- sunset non core services
CSS Integration Into and Enhancement of IS&T Service Delivery
- AUX early engagement in project life cycle
- reduce demand for support by making services easier to use
- ensure services are safe and secure
- pioneer IS&T wide change management 1.0
- support IS&T wide communication management v 1.0
- establish new staff and faculty technology orientation with HR
Facilitation of the Work of Real People
- enhance IT services delivered to faculty and students
- expand Depatmental Services
- streamline software delivery process
- define and deliver software stack in support of GIRs
- improve email/calendaring options
- provide easy access to software tools
- ensure services worthy of MIT
- become home to the strategy for the public student compuing eperience at MIT
Creation and Sustenance of a Culture of Data Goverance
Development of the CSS Workforce of the Future
CSS Process Integration
Improved Understanding of CSS Unit Costs