• interim work - prototype for June 15, 2011
    • "digesting the data"
      • work on refining the model and creating the service maps
      • enumerate other categories to be mapped
      • walk through an entry at senior staff (Pat to set up)
      • populate info in mind mapping software: MindJet Catalyst Login Page*** create 1 page business case and quote for MindJet as interim solution Mind Mapping SW Business Case.doc*** Pat to share with Barbara 3/18
    • base assumptions
      • deal professional services separately to see where they may fall (aka "the junk drawer")
        • windows desktop support
        • browser support
  • Library of Procedures update
    • in general, we need to formalize process to capture change requests and responses
    • integration points for a testing and release process
    • we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): IS&T Library of Procedures in Hermes
    • Pat will email SAPbiz outage report as example for urgent-response process: IS&T Outage Reports
    • will archive reports after one year and start fresh

Category

Service

Solution

Communications

Broadcast Video

Cable TV

 

 

IPTV

 

Email

 

 

Instant Messaging

 

 

Calendaring

 

 

Data Communicatons

 

 

Remote Access

 

 

Voice

 

 

Voice Mail

 

 

Conferencing

 

Identity Management

Authentication

Kerberos

 

 

Touchstone

 

Authorizations

Roles

 

 

Moira

 

Directory Services

LDAP

 

 

Hesiod

Security

Whole Disk Encryption

PGP

 

Data Auditing

 

 

Incident Response

 

Administrative Services

Reporting

Brio

 

 

RAFT

 

Data Warehouse

 

 

Procurement

 

 

Payroll

ESS W2

 

 

Request for Reimbursement

 

Human Resources

 

 

Travel

Concur

 

EHS

 

 

Training

Enterprise Learning

 

 

Lynda.com

 

Facilities

 

Academic Services

Learning Management

Stellar

 

Learning Spaces

 

 

Admissions

 

 

Registration

 

 

Software

Abaqus

 

 

MatLab

 

 

Mathematica

 

 

Maple

Connectivity/Networking

In Building Cellular

 

Productivity

Printing

 

 

Platform Delivery

 

 

Browser

 

 

Office Applications

 

 

Collaboration Tools

Wikis

 

 

SharePoint

 

Desktop Back Up

TSM

 

Platform Access

Citrix

 

 

Athena Dial Up

 

 

VWare

 

Software Licensing

 

 

Ticketing

Request Tracker

Operational Services

Server Hosting

 

 

Data Base Administration

 

 

Server Back Up

 

 

Server Administration

 

 

Co Location Services

 

Software Development Services

Web Development

DCAD

 

Database Development

DCAD

 

Developer Tools

Jira

 

 

Bamboo

 

 

svn

Support Services

Help Desk

 

 

Consulting

 

 

Usability

 

 

Accessibility

 

 

DITR

 

 

Business Analysis

 

 

Software

 

 

Lap Loaner Program

 

 

Device Management

 

 

Cellular Contracts

 

3/17: continue to flesh out categories

3/24: see what might be missing from categories or services by looking at products and where they would land

3/31: split into two sub teams and each map out certain categories over next month

4/7: present categories and portfolio entries to senior staff

Category Mapping

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