Reports

Quick tips for running reports:

From the Applications tab on the far left select "Quick Links"

Then select AR System Report Console, which will bring you to the following screen:

Then select the following in the corresponding drop downs:

• Show: All Reports
  Category: Change (this is the only module currently implemented)

Then select what group of reports you are interested in.  In the current implementation, the following groups and reports work best:

• Change Requests, then Change Manager and Scheduled Start Date (Incident and Problem are not active)
• Custom, then any of the corresponding reports (see use cases: Remedy Reporting Use Cases.doc)
• All changes are currently by service without corresponding relationships and/or impacts, so Configuration Item and Risk reports do not produce data

For example, select Custom, then Changes Completed by Service Offering

Please note that AR reports export raw data and web reports

Double click on the report and add filters for dates

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Then hit the run button

You can then drill down on a specific ticket by clicking on the link

A new tab will open with the corresponding change ticket

Quick tips for editing reports:

Reports Forms "hidden feature": https://onbmc.com/mit-dev/arsys/forms/onbmc-s/

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