This goal of this project is to explore the use of the BMC Remedy OnDemand Change Management module for use by IS&T O&I. In this initial phase, Server & System Administration and Distributed IT Resources are the two areas implementing their basic work processes for changes in the tool. Administration and Customer Support are assisting in the implementation and focusing on the reporting aspects of the system.
Additional work includes exploration of the Incident Management, Problem Management, and Asset Management modules to assess how well they meet our existing needs with an eye towards future implementation.
Link to the production application: https://remedy.mit.edu
MIT specific documentation:
Vendor documentation:
- BMC Data Management Admin Guide.pdf
- Remedy User Guide.pdf
- Change_Management_Best_Practice_Process_Flows.pdf
- Good Practice ProductCatalog.xls
- Data Modeling Guide.pdf
- Data Modeling Guide Atrium 7.6.00.pdf
- Atrium Common Data Model 2.1.00.pdf
Project Post Mortem by Phase