(Brainstorm notes from meeting on May 17, 2012)
Virtual
- understand how to use Google analytics (or other?) to inform decisions
- evaluate web analytics for ideas for improvements
- get the support we need for sys admin and Wordpress
- make a few new video tutorials and assess their effectiveness
- find low-hanging-fruit, small improvements anywhere that have big impact
- work with survey data & usability results to make changes to web site to improve user experience
- develop IAP: why is it so hard to get everything from a single search box?
- evaluate self-help pages to inform web design
- improve our own documentation
- new study spaces page
- have new site for our library spaces/locations
- solution for the individual library web sites
- standardize our processes for creating new web sites
- improve SFX menu
- improve UI of SFX menus
- improved library home page, make it more intuitive
- begin project to redesign libraries home page
- figure out best way to change our home page to accommodate the new discovery tool
- support in every way work to simplify discovery environment
- simplify and improve options for discovery of our stuff
- make libraries web site searchable via new discovery tool
- implement new discovery tool
- improved search tool, new or existing
- implement new discovery tool
- staff web? (what to do?)
Physical Space
- clarify UX role in space planning strategy
- clarification of UX's role in physical space planning
- develop another/more physical space betas
- work with survey and other data to make changes to space that matter to users
- from survey, identify actionable space improvments & implement them
UX organization & general items
- apply knowledge about our users more directly to our work
- have a new job title that indicates designer
- finalize and make public the assessment LibGuide
- remove tech web support from UX
- choose several idea seeds and develop products/services that will improve user experience
- consider sunsetting e-reading device loans to public (or improve and market this service)
- develop user personas
- continue explorations of how UX fits in with our organization
- find more ways to help all staff/all units understand UX and what we do
- establish effective work relationship with new web developer
- create a guide or workshop that helps users with personal info management
- do a micro-UX study of several services
- micro-studies - lifecycle study of some of our services
- collaborate with other libraries/AMPs groups to improve the user experience in general
- get more betas! and make betas program more sustainable
- add 6 new betas and assess them at year-end
- implement at least 3 far-out betas that bring attention to MIT Libraries
Marketing
- make some users go "wow, this is so helpful!"
- enrich our products and services with MIT culture (e.g. fix msgs for users, add easter eggs to Vera, etc)
- develop a storage container for stories, comments, flip charts that all staff can use
- if we maintain marketing within UX (?), focus on what do we have that users like (from surveys, data input) that we can advertise more broadly (budget needs)
- improve courtesy notices
- more interaction with users including usability testing, testimonials
- communicate with the subjects of our Digital Scholarship interviews and the outside world about results of our studies this past year