August 16, 2012
Reviewed and prioritized New Products Requests
August 30, 2012
Finalized use cases for ITSM Tool Evaluation: ITSM Tool Evaluation User Stories.docx
September 13, 2012
Reviewed the following:
- New Product Request status
- ITSM Tool Evaluation project structure
- 3rd party applications for Service Request
September 27, 2012
October 10, 2012
Reviewed the following:
- new service request queue in RT
- service transition checklist: Service Readiness Checklist FY2012.doc** Pat and Dave will work on November/December
- license T&C for software acquisition and renewal
- Pat will get sample licenses and add attachments to the service portfolio prototype
- Steve and Dave will work on language in October/November
- rationalize the VSLS product portfolio
- Steve will kick this off in January
October 24, 2012
- Marilyn and Rita introduced to RT service request queue
- validate family, service and offerings from Portfolio Prototype with RT (Chris) and Remedy (Pat)
- Drupal Cloud as pilot for service transition
- need update from Steve on virtualization clause for Ts&Cs
November 8, 2012
- review outline for ITSM tool implementation vendor proposals
- review and prioritize new product requests
- update of service request queue
- virtualization clause for Ts&Cs draft for December/January
- vendor contacts overdue (Finance)
- Pat followed up with Paul and Allen 11/7
- Pat will meet with them again 12/5
- licensing "red flag" language due from Finance end November
- Pipeline list as page in KB
- can publish as email
- include last week completed in internal email
- discussion regarding community facing webpage for Pipeline
- ITSM tool as vehicle
- improve how we deploy and convey information
- how do we connect to 3Down?
- any interest in sponsoring fix to 3Down feed to IS&T Website?
- 3Down needs to evolve
- ITSM tool could be replacement
- need new process