Initial meeting to discuss scope and candidates for Remedy Change Management roll out.
Scope
- technical changes to IS&T provided services
Service Offerings
I. Merchant Services - Payment Card Industry (PCI)
A. Components to be included in change management:
-
- shop.mit environments (gateways)
- dev
- test
- prod
- shop.mit web services
- dev
- test
- prod
- DITR supported machines (Type D merchants)
- EPO deployments (PCI machines managed in the WIN Domain)
- shop.mit environments (gateways)
B. Resources to be included in change management:
- Seth Seligman (gateway)
- Garry Zacheiss (web services)
- Joe Pitha (DITR supported Type D merchants)
- Richard Edelson (Win Domain EPO)
- Tim McGovern (service coordintor)
- Pat Sheppard (business analysis)
- Chris Gresham (customer support liaison)
- Dave Soble (Remedy system administration)
- Others to be considered for view only access:
- Donna Cairns (accounts Receivable)
- Joe Recchio (Alumni Association)
- Bill Trippe (MIT Press)
II. Reporting and Forecasting (RAFT)
A. Componenets and resources TBD after February sprint is complete (after week of 2/25)
Introduction to other teams
I. Schedule demonstration for Chris Murphy week of 2/11
II. Based on demo with Chris, possibly larger demo for his teams at the end of February