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Observations and Interviews

User Classes

Teachers who would like to contact parents on a daily basis

Behaviors:

  • Contact parents by phone, email, text messages
  • Communication regarding attendance, behavior, grades, homework
    Needs:
  • A more consistent, convenient means to keep in touch with parents
  • Centralized (rather than distributed) approach to updating parents
  • Two-way communication between parents and teachers for feedback and input

Teachers who only contact parents in urgent situations

Behaviors:

  • Contact parents primarily by phone
  • Communication regarding bad behavior and failures
    Needs:
  • Would like a more guaranteed means to contact parents who may be hard to reach (disconnected phones, no internet access, etc.)

Teachers who would like to give parents general, weekly/bi-weekly updates

Behaviors:

  • Contact parents by phone, email, text messages
  • Communication regarding general trends in behavior, grades, homework, events/meetings
    Needs:
  • Would like to see more parent accountability and follow-ups
  • Two-way communication between parents and teachers for feedback and input

Needs and Goals

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