Problem Statement:
House managers and mechanics have a difficult time coordinating and working together to tackle facilities and mechanical repair requests in dormitories.
House managers receive an abundance of emails in their inbox--not all necessarily related to repair jobs.
User Groups:
- House Manager
- Age: generally older than 50 years old
- Education: educated in operations or dealing with managing systems
- Experience:## Housing: 15+ years of housing experience
- Technology: Uses Windows computer and knows how to use the computer systems, but still am unsure how to deal with problems on the computer (e.g. what happens in response to a confirmation dialog)
- Usage: deals with assigning what requests are more important
- Mechanics (Need to be researched)## Age: ??
- Education: ??
- Experience:
-
- Housing: ???
- Technology: Does not
- Usage: has to prioritize a list of tasks
Needs/Goals:
1. House Manager:
- efficiently identify and prioritize tasks
- monitor and update the status of requests
- manage information about outside contractors (e.g. plumbers, electricians, etc)
- keep track of what requests have been fixed in the past (keep track of the history)
2. Mechanics:
- figure out how to locate the jobs that has been assigned to him/her
- close requests when completed
- notify updates to HM