Briefing
Desk workers are central to the smooth operation of most MIT dorms. Frequently, small issues may arise on one desk worker’s shift that other desk workers will need to know about. For example, someone may bring a lost phone to desk that is not picked up until the next day on another worker’s shift. Other times, a desk worker may simply need to share a note with everyone, such as a reminder to tidy up the desk before the end of your shift. Since these types of issues and notes are common, they need an efficient way to share them with all the other desk workers. CollabDesk is a tool for desk workers to efficiently share this information with each other.
As you use CollabDesk, keep in mind that we are testing the interface, not you. There may be some aspects of the interface that make it hard to use, so please think out loud as you work on each task so we can identify any flaws in the interface. You may stop and leave at any time, and your test will be completely confidential. Do you have any questions before we begin?
Scenario Tasks
You are a student desk worker at Baker; your shift just started and you logged into CollabDesk.
1. First you need to get up to speed on what happened on other shifts by reading your unread messages.
Task: Read all of your unread messages.
2. A resident, Jack, comes to desk to pick up a package. You go to the back room to find his package but it appears to be missing. You reassure him that his package was probably misplaced and create a new message on CollabDesk to let other desk workers know of his missing package. You know the desk captain of Baker takes missing packages very seriously so you would also like to alert the desk captain in your message.
Task: Create a new message about Jack’s missing package and alert the desk captain.
3. Later on in your shift, another resident, Mary comes to desk looking for her lost cell phone, which is a blue Motorola. You find it behind desk, and return it to her. You find the original message on CollabDesk about her lost phone and reply to it, stating to whom it has been returned.
Task: Find and reply to the appropriate message about Mary’s lost cell phone.
Prototype Photos
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