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Problem Statement

Many people are computer illiterate, but want to or need to know how to use computers.  They are often required for communication, schoolwork, and jobs and present throughout our daily lives, but some people are unaware of the possibilities that computers offer.  Resources for new learners are scattered, and other tutorials assume a technical vocabulary that novice users don't have.

Design

Implementation

Evaluation

Briefing

You will be using TechWizard, a site designed to help people who aren't good with computers become good with computers.
As TechWizard is still being prototyped, most tutorials aren't yet written.  Many buttons on the site will redirect you to a functioning page, don't be alarmed if this happens.
Imagine that you want to learn everything there is to getting an email account and writing emails.

Tasks

Find the first tutorial in the sequence on emails
Read the following tutorials in order

  • Choosing a mail client
  • Writing a new email
  • Using CC and BCC

Pretend you want to learn about the internet and find the category listing.

User 1

User 1 is 50+ and is taking a computer class at a community college.  User1 is generally unable to use web browsers and MS Office beyond the basics, but knows what the different applications do.  User1 is the type who double clicks everything and is bad at switching between applications.

The user was briefed with the above briefing and then given the first task.

We were pleased that User1 was able to accomplish all the tasks with minimal difficulty and commented that they really enjoyed the simplicity.

One thing we identified from User1 is that there should be some sort of progress bar or progress indicator in the tutorials.

Reflection

We learned that prototyping, in our case especially

Discuss what you learned over the course of the iterative design process. If you did it again, what would you do differently? Focus in this part not on the specific design decisions of your project (which you already discussed in the Design section), but instead on the meta-level decisions about your design process: your risk assessments, your decisions about what features to prototype and which prototype techniques to use, and how you evaluated the results of your observations.

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