Brainstorming exercise results for unsolved user needs - from UX meeting 8/11/10
Category: How to get help
- What to do when our systems don't work (ex., a book is out of call number order)
- Instant tech help in person & online
- Different levels of help at all times of day
Category: Awareness of services
- Users should be aware of feedback mechanisms to tell us how to make things better
- Way to find out about resources within their own space/lab/computing environment
- Users need to know about the wide variety of services offered
- Be able to find out what they need, where they are/work, without knowing who to ask
- Easy way to share info with colleagues
Category: Physical space needs
- Access to expensive equipment (scanners, GPS devices, etc.)
- Basic navigational help in physical space
- Physical spaces that inspire
- Places to sit & think or study quietly
- Different lighting settings
- Different sound
- Different smell
- Comfortable soft physical spaces
- Need space that doesn't smell
- Natural light & fresh air (comfortable conditions)
- Logical organization of physical materials
Category: Trusted information network
- Trusted sources (people or sites)
- Information conduit --> help navigate to new info and/or trusted info/data
- Library staff as members of trusted community networks
- Trusted information network
Category: Data & information
- Manage info/data
- Access info/data
- Use data
- Find info/data
- Quick access to full text we don't own/subscribe to
Category: Help with research (either self-service or through staff) & miscellaneous
- Speed, quick turnaround
- Build connections between systems; no 1 system for everything
- Help with publishing
- Users need to be able to discover alternate ways of doing things (email rather than copy in libs)
- Need librarians/staff to be fun & approachable
- Need library research to be more creative/fun process
- Self-service for easy things