LOB |
Rate Model |
Workflow |
Operational and Financial Metrics |
Tools Inventory |
Quality of Service |
Scorecard Complete |
|---|---|---|---|---|---|---|
DCAD |
exists before this project |
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DITR SLA |
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Admin Desktop |
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Admin IT |
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Athena Hardware and Laptop Loaner Program |
True FTE per LOB is broadly estimated; splot between LOBs needs refinement. |
Awaiting value stream diagram and KPI dev. |
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Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place |
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PC Service |
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Meeting held. Notes need writing. |
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Meeting held. Notes need writing. |
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Software Licensing |
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Training |
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Mobile Device services |
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Overview
Content Tools
Activity