LOB |
Rate Model |
Workflow |
Tools Inventory |
Quality of Service |
---|---|---|---|---|
DCAD |
exists before this project |
|
|
|
DITR SLA |
|
|
|
|
Admin Desktop |
|
|
|
|
Admin IT |
|
|
|
|
Athena Hardware and Laptop Loaner Program |
True FTE per LOB is broadly estimated; splot between LOBs needs refinement. |
Awaiting value stream diagram and KPI dev. |
Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place |
|
PC Service |
|
Meeting held. Notes need writing. |
Meeting held. Notes need writing. |
|
Software Licensing |
|
|
|
|
Training |
|
|
|
|
Mobile Device services |
|
|
|
|