DRAFT
- cross-organizational - delivery of the service requires more than one service provider
 - breadth - the number of people using the service; this may be measured by total number of users, e.g.
	
- faculty
 - students
 - DLC's
 - courses
 
 - impact/value
	
- productivity gain
 - prestige/leadership - is this a subheading under impact/benefit
 - central to production and delivery of courses
 - central to students accessing educational programs and materials
 - ROI
 
 - cost - what is the fully loaded cost of delivering the service