• Created by Unknown User (jhelbert@mit.edu), last modified by Unknown User (jdhenke@mit.edu) on Mar 06, 2013 22:37

Interviews

KSM's Users - They were a couple whose children are one and three years old. The mother was familiar with computers, but does not use them as much as she would like. She relies more on the father to do this. However he has some of the same troubles as her. They use a combo of a camera and an iphone to record moments. They prefer to use the camera because they are able to upload these photos to their computer in one easy step where all the photos are organized chronologically in folders. However they do like using the iphone because this allows them to share with family members anytime they want through a simple text. Otherwise photos are not shared until family get togethers where people just scroll through their camera. The father and mother are opposed to putting photos of their kids on facebook, because they feel it floods people with unwanted media. They also wish that they were able to share more of their moments with family members.

JDH’s Users - They were a couple whose children are teenagers and older. The dad was tech savvy. He had a decent camera and was primarily responsible for taking pictures and video using that. The mom, while not necessarily bad with technology, stated she relied on on the dad to access digital pictures taken on the camera. Perhaps most interestingly, they stated that they consistently share pictures with both friends and family on a daily basis, through texting or email. Additionally, the mom strongly expressed that she wished she had taken more video of her children when they were younger for posterity.

JCH’s Users - The guy I interviewed was a software engineer in his 40s.  He has 2 kids ages 6 and 8.  He uses a camera about once a week and takes video of his kids once a month for special occasions.  He uploads all of his pictures to his computer and just keeps them in folders; because he’s very experienced, he can easily find them, but he said that others often have trouble finding files they upload.  He personally doesn’t share content, as his wife does all of that, and he doesn’t think their content is relevant to other people.  They share pictures of their kids mostly on Facebook, but are not familiar enough with privacy settings to bother with restricting who they share with.  He thought a good idea for viewing pictures was to see them randomly (e.x. a screensaver), and when an interesting one appears, be able to click and see related pictures.

PAT's Users - The first group that I interviewed were the grandparents of one and had three children of their own. The grandfather was in charge of taking pictures, and distributing them primarily through email. They shared and received pictures almost daily with close relatives. While the grandfather was comfortable with mainly digital copies and looking at them on his computer, the grandmother greatly preferred handling and viewing printed copies of the pictures. They don't share media through a social networking site because they would rather remain private to most people except close family. They also are concerned with the privacy of such sites and who would have access to their content. However, they had used Dropbox before and stated a feature they liked was that they could select who they shared it with and if that person was allowed to share it.

-I also had a chance to interview the mother of a 10 month old. The mother distributes photos or videos daily taken with close relatives through email. She wishes she could see more content of her family, but not more of people in general. She has a person Facebook account, but does not post any pictures of her daughter because too many people would have access to it. She is extremely concerned about privacy. For her to feel comfortable sharing pictures of her daughter over the internet, she would need to have access to a password protected page that could not be googled, and would like it if if there were ways to control who could see these photos without being able to share the content with others.

-Both the grandparents and the mother I interviewed said that sharing and retrieving these memories were extremely important to them. For the mother, she anticipates going back to look at them. For the grandparents, they view family as the most important aspect of their life and want to remain close. They think sharing content achieves this.

User Classes

  • Producers** public producers (and consumers)** *they are willing to share content to a group of people
      • frequently do
      • usually consumers as well
    • private producers** *take pictures and videos, but don’t share them with others
      • don’t share for number of reasons*** *privacy- sharing settings not clear or easy
        • others (ex. spouse) share content for them
        • don’t think content is relevant to others
        • not tech-savvy enough
      • don’t typically consume as much content as public producers
  • often, married couples have a public producer and a private producer
  • Exclusive Consumers** only read content
    • not in the habit of creating content

Needs and Goals

  • Consumers** selective access
    • to see all relevant information without having to sift through several things that are not of importance to the user
    • Simple to get to viewing media** *Non tech savvy users do not want to have to learn how to use a complicated interface
      • Tech savvy people want a process that isn’t convoluted and overly complex to accomplish their tasks
    • ability to expand the amount of media that you get to view. More social users will want to see a larger network of people.
    • Information is presented in a way that is enjoyable and fun to look at
    • see recent media as well as media that is from awhile ago
  • Producers** public producers** *sharing to relevant people*** *Sharing to a larger spread of people as well as family.
        • Need to selectively share content, perhaps selective sharing on more distant friends.
        • still has control over who sees content
      • Ease to upload content*** *efficient way to upload lots of content
        • way to filter some content that is uploaded
        • multiple people able to upload from multiple devices
      • Control presentation of content*** *chronologically, by key moments, random
      •  
    • private producers** *privacy*** *understand privacy - who has access to content?
        • ability to remove content that the user no longer wants displayed
        • content does not appear in external searches
        • tight control who has access
      • sharing to relevant people*** *don’t burden more distant people with unwanted media
        • make all moments available quickly to people the user wants to share with (family, closest friends)
      • easily share content primarily owned by joint public producer*** *Content about a whole family not just one person in the family
        • multiple people can do the uploading (mom and dad)
      • Control presentation of content
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