Discussion about service framework

  • Acknowledgement that a structured service framework with formal
    commitments from ACCORDiacs may not be the best way to think
    about it at the moment
  • Academic Computing "Organization" -> Academic Computing Commnunity
  • There are several things we know about academic computing services
    and service providers on campus:
    • Distributed
    • Community
    • No formal organization (re: reporting structures, budget, etc.)
    • There will be some "core services" and core information that
      • Will be small in number
      • Everyone should know about
      • Everyone is trained to do basic triage on
      • This should be desirable and valuable to the service providers (i.e. not just extra work)
  • Shift from central control to central coordination
  • Shift from formal authority to community, shared values, shared goals
  • If should be safe to be explicit about your work, document it,
    without risk of flaming

Some ideas for community building, using ACCORD to provide some
resources and opportunities for members of ACCORDiacs.

  • Annual retreat
  • Use meetings to provide professional developments
    opportunities as well as learning about other educational
    technology groups (50/50 mix of internal meetings/projects
    and professional development opportunities/speakers?) (Exmaple: web-pub meetings, Mobile Devices, other user groups)
  • Vision is to build a community
    • Focus on a few core services
    • Identify shared values in service delivery
  • Some easy wins:
    • Don't even know who all is in ACCORDiacs/represented by it;
      put list in wiki, including dept. and group affiliation; Oliver
      will work with Mary to get the list up there
    • Project list of projects with Accord members/member groups
      spanning two or more groups or departments represented in
      ACCORDiacs (i.e. let's make the list of what we are already
      collaborating on, whether under the ACCORD umbrella or not)
  • How will we know whether community building is successful/
    community is useful to its members?
    • Level or participation
    • Association with and using community as a resource for:
      • Knowledge sharing/tapping knowledge
      • Harvesting for project participation/collaboration
    • Members give community credit, acknowledge its participation
      as an entity (as opposed to just referencing specific member
      groups)
  • Some professional development/best practices things that
    might be useful for ACCORDiacs (in part because it might not
    be something any individual would take time for or be able
    to bring presenters in for)
    • How to volunteer for something and not own it forever
    • Running a successful pilot project (inc. exit strategies,
      assessment, etc.)
    • (Tools for managing cross-organizational projects w.
      independent personalities and no direct control)
    • Etc...

Use cases

We have several, but they seem to represent different types of
things and different stages for the represented ares. Some are
bigger than others. (** = big deal)

Three current ones

Course content life cycle **

Theme: COMPLEX CROSS-ORGANIZATIONAL SERVICE DELIVERY

Video **

Theme: ASSESSMENT & FUTURE

  • Service delivery (business models, etc.)
  • Improvement
  • Cost effectiveness
  • Educational effectiveness

Image tools

Theme: RESOURCE SUMMARY & CATALOG / INTEGRATION PROBLEM

  • Integrates with course mgmt, external real-world tools

Possible future ones

New service (product, experiment) development

Theme: NEW SERVICE DEVELOPMENT

  • Exit strategy
  • Transition planning
  • Decision process for things that should continue/
    become services

Software services / Applications **

Theme: HOW DO WE DO THIS?

  • Budgets
  • Combining distributed effort and central effort/coord.

List and catalog of learning spaces

Theme: RESOURCE SUMMARY & CATALOG / MARKETING

  • CSET study as starting point?
  • Comprehensive list of learning spaces could be valuable
    new feature of Teaching With Technology site

Random thought: Something that was requested recently and might be useful to collect on Teaching With Technology is a list of release and legal forms available to instructors, students.

  • No labels

1 Comment

  1. Vijay M. S Kumar

    We agreed that a structured service framework around a small set of common/core services ( a la TWT page) should be developed as a key deliverable. However this does not mean a formal organization ( reporting structures etc) for ACCORD.

    ACCORD provides coordination for services distributed across organizations.  (The composition and governance of this group is something to which thought needs to be gioven.

    The budget for ACCORD should provide for its outputs, i.e, Developing and Sustaining the ACCORDIAC Community including meetings, Retreat, Prof Dev activities; Developing the Service Frameworks including the TWT web resource; Communications.

    From the wonderfully detailed notes above we should construct a simple table that  identifies :

    A. Major Focus Areas: 1. Community Dev;2.  Service Framework for Common Core Services;3. Communication

    B. Key Activies/Deliverables for the Focus Areas above , for example,
    For Community Dev: Membership List affiiations and who-does-what; e-millists Wiki; Web page ( face book)Prof Dev plans
    Retreat*

    C.  Time lines and Resources