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i. Email or calendaring on your computer not working since you can't communicate electronically to do your job.
ii. MS Office not working when you have an Excel report due in a week.
iii. A virus or malware infection on your computer is always an emergency.
iv. A NEW COMPUTER SETUP is always considered emergency status since either the new user has no computer or the old machine is out of date and needs to be replaced at the earliest convenience of the user. Please remember when you request appointments for new computer set ups that we will need a full morning block or afternoon block to complete the work. During that time you will not be able to use your computer. Please plan accordingly.
v. A BACKUP DRIVE or TSM is backup program like Time Machine or Crash Plan not working is considered an emergency since we need to make sure your data is safe.
vi. A malfunctioning computer not behaving as expected is always considered an emergency.
b5) Examples of things that ARE NOT considered emergencies:
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