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- MIT owned computers on campus in our supported sections
- SHASS Dean's Office
- Women and Gender Studies
- Global Studies and Languages
- Literature
- Anthropology
- Music and Theater Arts
- Programs in Science, Technology and Society
- History
- Installation of software from IS&T and troubleshooting of any buggy performance
- Hardware troubleshooting of malfunctioning hardware
- Computer virus infection mitigation
- Set up of new machines and installation of computer operating systems
- Set up of email and backup software
- How to use email on Apple Mail or Outlook and webmail at owa.mit.edu
- Contacting property to deactivate old machines
- Secure wiping of data and recycling of old machines
- Basic troubleshooting of printers
- Recommendations for and spec'ing new computers, printers, and peripherals
- Tips and tricks for troubleshooting unusual issues that may be encountered by our clients
- iPhone email setups
- Very basic Windows and android phone troubleshooting
- Providing documentation as time permits for known issues and best practices on the SHASS IT website and the SHASS IT Documentation Site
- Troubleshooting of wireless and wired network and email issues in our supported areas and reporting them to IS&T
- Set up, maintenance, troubleshooting, security, and updating of Synology and Macintosh File Servers for select academic sections
- Machine cybersecurity basic configurations
What we do NOT support
- Personally owned computers or off campus MIT owned computers
- Home networks through third party providers like Verizon, Comcast, etc
- MIT computers on campus that belong to employees who are not in our supported areas
- How With the exception of email, how to use your software (MS Word, Filemaker, Adobe Creative Suite, etc) (lynda.mit.edu has great resources to teach you how to use software)
- How to use any of the MIT academic or administrative web-based systems (Stellar, Cognos, etc). We don't have access to them so we don't know how to use them.
- Setting up or building websites
- Fix broken printers (for printer repairs, KSL is the official MIT printer repair vendor and can be reached at ksl@mit.edu)
- Fix broken computer hardware (Macintosh, Dell, and Lenovo Thinkpad machines can be brought to IS&T's walk-in help desk for repair)
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