...
- MIT owned computers on campus in our supported sections
- SHASS Dean's Office
- Women and Gender Studies
- Global Studies and Languages
- Literature
- Anthropology
- Music and Theater Arts
- Programs in Science, Technology and Society
- History
- Installation of software from IS&T and troubleshooting of any buggy performance
- Hardware troubleshooting of malfunctioning hardware
- Computer virus infection mitigation
- Set up of new machines and installation of computer operating systems (Windows or Mac) and Boot Camp on a Mac
- Set up of email, backup, and anti-virus software
- How to use email on Apple Mail or Outlook and webmail at owa.mit.edu
- Contacting property to deactivate old machines
- Secure wiping of data and recycling of old machines
- Basic troubleshooting of printers
- Recommendations for and spec'ing new computers, printers, and peripherals
- Tips and tricks for troubleshooting unusual issues that may be encountered by our clients
- iPhone email setups
- Very basic Windows and android phone troubleshooting
- Providing documentation as time permits for known issues and best practices on the SHASS IT website and the SHASS IT Documentation Site
- Troubleshooting of wireless and wired network and email issues in our supported areas and reporting them to IS&T
- Set up, maintenance, troubleshooting, security, and updating of Synology and Macintosh File Servers for select supported academic sections
- Machine cybersecurity basic configurations
...