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- Personally owned computers or off campus MIT owned computers
- All home networks and networks through third party providers like Comcast, Verizon, RCN, etc
- MIT computers on campus that belong to employees who are not in our supported areas
- With the exception of email, how to use your software (MS Word, Filemaker, Adobe Creative Suite, etc) (lynda.mit.edu has great resources to teach you how to use software)
We may be able to assist with basic questions if we have knowledge but we do not have expertise using many of these programs and we are not programmers. Odds are you will probably know your software better than we do. - How to use any of the MIT academic or administrative web-based systems (Stellar, Cognos, etc). We don't have access to them so we don't know how to use them.
We're always happy to take a look at an issue if you'd like us to give you our insights but without access, we're pretty much in dark. - Setting up or building websites
- Fix broken printers (for printer repairs, KSL is the official MIT printer repair vendor and can be reached at ksl@mit.edu)
- Fix broken computer hardware (Macintosh, Dell, and Lenovo Thinkpad machines can be brought to IS&T's walk-in help desk for repair)
- Physical transport of any machines to and from IS&T for repair
- We are not a maid service and do not clean keyboards, monitors, windows or monitors desks or move furniture
II) Support Blocks
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