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- MIT owned computers on campus in our supported sections
- Anthropology
- Global Studies and Languages
- History
- Literature
- Music and Theater Arts
- Programs in Science, Technology, and Society
- Women and Gender Studies
- SHASS Dean's Office
- Installation of software from IS&T and troubleshooting of any buggy performance
- Hardware troubleshooting of malfunctioning hardware
- Computer virus infection mitigation
- Set up of new machines and installation of computer operating systems (Windows or Mac) and Boot Camp on a Mac
- Set up of email, backup, and anti-virus software
- How to use email on Apple Mail or Outlook and webmail at owa.mit.edu
- Contacting property to deactivate old machines
- Secure wiping of data and recycling of old machines
- Basic troubleshooting of printers
- Recommendations for and spec'ing new computers, printers, and peripherals
- Tips and tricks for troubleshooting unusual issues that may be encountered by our clients
- iPhone email setups
- Very basic Windows and android phone troubleshooting
- Providing documentation as time permits for known issues and best practices on the SHASS IT website and the SHASS IT Documentation Site
- Troubleshooting of wireless and wired network and email issues in our supported areas and reporting them to IS&T
- Set up, maintenance, troubleshooting, security, and updating of Synology and Macintosh File Servers for select supported academic sections
- Basic machine cybersecurity configurations with permission from the section
What we do NOT support
- We do not work off campus
- Personally owned computers or off campus MIT owned computers
- All home networks and networks through third party providers like Comcast, Verizon, RCN, etc
- MIT computers on campus that belong to employees who are not in our supported areas
- How to use your software (MS Word, Filemaker, Adobe Creative Suite, etc) (lynda.mit.edu has great resources to teach you how to use software)
(Exceptions are Email (Apple Mail/Outlook/OWA), VPN, Kerberos Extras, and CertAid)
We may be able to assist with basic questions for other software if we have knowledge but we do not have expertise using many of these programs and we are not programmers. Odds are you will probably know your software much better than we do. - How to use any of the MIT academic or administrative web-based systems (Stellar, Cognos, etc). We don't have access to them so we don't know how to use them.
We're always happy to take a look at an issue if you'd like us to give you our insights. Business help can be found by directly callling the Help Desk at 3-1101 and asking for "Business Help". - Setting up or building websites
- Fix broken printers (for printer repairs, KSL is the official MIT printer repair vendor and can be reached at ksl@mit.edu)
- Fix broken computer hardware (Macintosh, Dell, and Lenovo Thinkpad machines can be brought to IS&T's walk-in help desk for repair)
- Physical transport of any machines to and from IS&T for repair
- We are not a maid service and do not clean keyboards, monitors, windows or desks or move furniture
- We do not work off campus
II) Support Blocks
Each area has been assigned a single support block (morning or afternoon) where Dan or I will come on site to work on any and all IT problems.
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