...
- No one can know everything. There is just too much new technology, software, and hardware out there with more coming to market monthly.
- Technology constantly changes. Just when you think you know one type of system or piece of equipment really well, a new one comes along and replaces it with all new bugs, problems, and incompatibilities.
- As a technology-based institute, the MIT culture assumes its users have a higher level of understanding of technology than may be the case. Consequently all development of tools and technology support are often designed with this assumption. The MIT culture assumes members of the community have the aptitude and desire to figure things out.
- Though the model in SHASS is a higher level customer service model than exists for many parts of the Institute, we have limited resources and rely heavily on our Section Liaisons to coordinate appointments during our supported section times. To maintain the highest quality of service for our SHASS clients, we remain a concierge-style in-person and on campus only IT support operation.
II) Support Blocks
Each supported area has been assigned a single support block (morning or afternoon) where Dan or I will come on site to work on any and all IT problems.
...