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A. In general, we aim to show up between 8:30am and 9am for morning slots (traffic and public transportation dependent) and between 1 and 1:30pm for afternoon slots. Morning blocks end at noon and afternoon blocks end at 4:00pm. We still have paperwork and client follow ups to complete end of day.
B. Any new requests must be in the ticketing system no later than 3:30pm for any chance of us being able to help same day if we have availability.. This also means the final scheduled start time for any appointment on any given day is 3:30pm.
C B. Dan and I are experienced professionals and we work very quickly and efficiently so with the exception of virus infections and computer setups it rarely takes us the entire time block to address, resolve, or forward issues along to IS&T for further investigation. We will follow up with clients or IS&T for more complicated standing issues.
C D.During short weeks where sections may be closed and students and staff are on vacation like the week between Christmas and New Years, support blocks will be suspended as we go to an on call model. All requests for support during this time can be emailed directly to us.
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