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- MIT owned computers on campus in our supported sections
- Anthropology
- Global Studies and Languages
- History
- Literature
- Music and Theater Arts
- Programs in Science, Technology, and Society
- Women and Gender Studies
- SHASS Dean's Office
- Installation of software from IS&T and troubleshooting of any buggy performance
- Troubleshooting of malfunctioning hardware
- Computer virus/malware infection mitigation
- Set up of new machines and installation of computer operating systems (Windows or Mac) and Boot Camp on a Mac
- Account migrations from old to new machines
- Set up of email, backup, and anti-virus software
- How to use email on Apple Mail or Outlook and webmail at owa.mit.edu
- Contacting property MIT Property to deactivate old machines
- Secure wiping of data and recycling of old machines
- Basic troubleshooting of printers
- Recommendations for and spec'ing new computers, printers, and peripherals
- Tips and tricks for troubleshooting unusual issues that may be encountered by our clients
- iPhone troubleshooting and email setups
- Very basic Windows and android phone troubleshooting (there are so many different mobile devices, IS&T has a mobile team studying, troubleshooting, and solving issues with the plethora of makes and models of devices http://ist.mit.edu/mobile)
- Providing documentation as time permits for known issues and best practices on the SHASS IT website and the SHASS IT Documentation Site
- Troubleshooting of wireless and wired network and email issues in our supported areas and reporting them to IS&T
- Set up, maintenance, troubleshooting, security, and updating of Synology and Macintosh File Servers for select supported academic sections
- Basic machine cybersecurity configurations with permission from the section/user
What we do NOT support
- Personally owned computers and/or off campus MIT owned computers.
- All home networks and networks through third party providers like Comcast, Verizon, RCN, etc.
- MIT computers on campus that belong to employees who are not in our supported areas.
- Non-MIT owned computers.
- Equipment in Classrooms. These are the jurisdiction of MIT AV.
- How to use your software (MS Word, Filemaker, Adobe Creative Suite, etc) (lynda.mit.edu has great resources to teach you how to use software)
(Exceptions are Email (Apple Mail/Outlook/OWA), VPN, Kerberos Extras, and CertAid)
We may be able to assist with basic questions for other software if we have knowledge but we do not have expertise using many of these programs and we are not programmers. Odds are you will probably know your software much better than we do. - How to use any of the MIT academic or administrative web-based systems (Stellar, Cognos, etc). We don't have access to them so we don't know how to use them.
We're always happy to take a look at an issue if you'd like us to give you our insights. Business help can be found by directly callling the Help Desk at 3-1101 and asking for "Business Help". - Setting up, building, or fixing websites.
- Fix broken printers (for printer repairs, KSL is the official MIT printer repair vendor and can be reached at ksl@mit.edu).
- Fix broken computer hardware (Macintosh, Dell, and Lenovo Thinkpad machines can be brought to IS&T's walk-in help desk in E17-110 for repair).
- Physical transport of any machines to and from IS&T for repair. Be aware that IS&T will likely ask questions only the user can answer and you are the only person with the passwords. To maintain our trust relationship we are not allowed to know your passwords.
- We are also not movers so the insured hired movers with the right equipment and resources should be contacted to move computer equipment between offices and we would be happy to help set it up again once it's moved.
- We are not a maid service and do not clean keyboards, monitors, windows or desks or move furniture.
- We do not work off campus.
- We cannot do your work for you. We are always happy to help empower you to do your job by showing you what you need to do. For example, if you need to move 100,000 emails from your online email account to a local folder, we can show you how to do that a month at a time with the first month but you will have to spend the time to actually do it for the other 119+ months. Projects like this are not fast and can take days, if not weeks to complete.
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