It is our hope that most IT support functions in SHASS can be conducted remotely via Zoom, Bomgar, Skype, etc. in compliance with the MIT Covid-19 response with regard to meetings.
https://covid19.mit.edu/meetings
How to Contact for Help
Clients who need assistance should contact myself and Dan at shass-tech-remote at mit dot edu M-F 8am-3pm with requests for SHASS IT help. If possible please include a screenshot of any error messages or behaviors you see.
How to take a screenshot on the Mac: https://support.apple.com/en-us/HT201361
How to take a screenshot in Windows 10: https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/
The ATLAS Walk-in Service Center has been shut down to comply with the social distancing requirement imposed by the Institute for health and safety of employees from COVID19 which means there is no in-person IT assistance or hardware repair services available on campus until further notice. The Apple Store has also closed nationwide until further notice.
The IS&T Computing Help Call Center is still available 24 hours/day 7 days/week at 3-1101 (on campus) or 617-253-1101 (off campus). You can also send them email at computing-help at mit dot edu or servicedesk at mit dot edu . If you need assistance with MIT financial or student systems, please ask for "Business Help."
The ATLAS Walk-in Service Center has been shut down to comply with the social distancing requirement imposed by the Institute for health and safety of employees from COVID19 which means there is no in-person IT assistance or hardware repair services available on campus until further notice. The Apple Store has also closed nationwide until further notice.
The IS&T Computing Help Call Center is still available 24 hours/day 7 days/week at 3-1101 (on campus) or 617-253-1101 (off campus). You can also send them email at computing-help at mit dot edu or servicedesk at mit dot edu . If you need assistance with MIT financial or student systems, please ask for "Business Help."
In Person Help
There However, we there are some tasks that will require physical access to the machines at MIT. These include but are not limited to:
...
- Dan or Albert will bring an isolation box or receptacle for the client to drop equipment into while social distancing.
- The contact will place their device into the box and then socially distance.
- Dan or Albert will then retrieve the box and sanitize the inside of the box and piece of equipment back at the office.
- Return of the piece of equipment will be conducted with the isolation box isolation box in reverse order. We leave the isolation box in the middle of the room with equipment. We socially distance. Client retrieves equipment and socially distances, we retrieve isolation box.