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https://covid19.mit.edu/meetings
How to Contact for Help
Clients who need assistance should contact myself and Dan at shass-tech-remote at mit dot edu M-F 8am-3pm with requests for SHASS IT help. If possible please include a screenshot of any error messages or behaviors you see.
How to take a screenshot on the Mac: https://support.apple.com/en-us/HT201361
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To fulfill these functions, we have established the following safety protocols:.
The Safety Protocols
• Full PPE upon entrance + planning ahead (shared calendar) of time for use of the office. Full PPE is defined as N95 respiratory mask, eye protection or face shield, and hand protection.
• Only one of us can be in any office at a time.
• It is probably safest if only one of us was on campus at any given time to minimize interaction.
• The office in 14 with its 2 HEPA air filters and 2 UV-C air filters is a virus free safe zone. The office in E51 has just the 1 HEPA filter. PPE should be worn in the E51 office at all times.
• No use of public transportation (drive in only)
• No team or group meetings in person: try to resolve issues via email, zoom/skype/etc first.
• No in person interaction between any of us without PPE or significant distance between us (in open space).
• To turn on servers in unit controlled spaces in case of power outages, someone within the unit with key access will need to turn it back on.
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• Equipment Handoff Protocol will be as follows: used to protect clients and ourselves.
Equipment Handoff Protocol
- Dan or Albert will bring an isolation box or receptacle for the client to drop equipment into while social distancing.
- The contact will place their device into the box and then socially distance.
- Dan or Albert will then retrieve the box and sanitize the inside of the box and piece of equipment back at the office.
- Return of the piece of equipment will be conducted with the isolation box in reverse order. We leave the isolation box in the middle of the room with equipment. We socially distance. Client retrieves equipment and socially distances, we retrieve isolation box.
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