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https://covid19.mit.edu/meetings
How to Contact US for IT Help
Clients who need assistance should contact myself and Dan at shass-tech-remote at mit dot edu M-F 8am-3pm with requests for SHASS IT help. If possible please include a screenshot of any error messages or behaviors you see.
How to take a screenshot on the Mac: https://support.apple.com/en-us/HT201361
The ATLAS Walk-in Service Center has been shut down to comply with the social distancing requirement imposed by the Institute for health and safety of employees from COVID19 which means there is no in-person IT assistance or hardware repair services available on campus until further notice. The Apple Store has also closed nationwide until further notice.
The IS&T Computing Help Call Center is still available 24 hours/day 7 days/week at 3-1101 (on campus) or 617-253-1101 (off campus). You can also send them email at computing-help at mit dot edu or servicedesk at mit dot edu . If you need assistance with MIT financial or student systems, please ask for "Business Help."
Limited In Person Help
There are some tasks that will require physical access to the machines at MIT. These include but are not limited to:
1) Rebooting/examining troubleshooting servers we control if they hang or go down and/or don’t automatically restart or won't restart with available power.
2) Performing updates on secure file sharing servers (that cannot be managed remotely for security reasons) so they don’t stop serving files or to manually restart its ability to serve files.
3) Proper diagnosis or attempted repair of malfunctioning machines that either have no internet capability, do not behave in expected or predictable ways, or won't power up.
4) Set up of new machines with basic installations and updates and/or data migration from Time Machine backup.
5) Performing Mac OS upGRADES of older hardware Macs to versions still supported by Apple.
To fulfill these functions, we have established the following safety protocols.
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