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1. We will be offering remote support using either Email, Skype, Zoom, and/or Bomgar. Depending on the severity of the issue and comfort of the user we will be talking people through issues, sharing screens and if need be remotely controlling the computer.
2. For new computer setups, forced computer upgrades, and issues that cannot be handled remotely we will be offering Mail support via FedEx. Clients will be shipping computers to Dan’s house in Scituate since package theft is highly unlikely in his area and to Albert in Cambridge only in cases of a surge in computers to fix or special requests.
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Step 3: Whichever option is safer and/or more convenient for you, arrange for Fed Ex to either come by to pick up your package or you may drop off your package at a Fed Ex Drop Box or drop off. Then Fed Ex service location.
https://www.fedex.com/locate/index.html?locale=en_US#
Once Fed Ex has it, off it goes to the South Shore.
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