| Hardware | Admin | Admin | Athena | DITR SLA | Software | Training | Mobile | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Interview with Business Owners | done. | done. | done. | done. | done. | done. |
|
| |||||
Inventory of financial and process artifacts, tools | excel draft |
|
|
|
|
|
|
| |||||
Quality of Service promises identified |
|
|
|
| |||||||||
LOB | Rate Model | Workflow | Operational and Financial Metrics | Tools Inventory | Quality of Service | Scorecard Complete | |||||||
DCAD | exists before this project |
|
|
|
| ||||||||
Workflow diagram | excel draft |
| DITR SLA |
| Interview Meeting held |
|
|
|
| ||||
Staffing model | excel draft |
| Admin Desktop |
|
|
|
|
| |||||
Dashboard of Financial flow |
| Admin IT |
| Interview Meeting held |
|
|
|
|
| ||||
Dashboard of Process flow | done. |
|
|
| Athena Hardware and Laptop Loaner Program | Interview Meeting held; True FTE per LOB is broadly estimated; splot between LOBs needs refinement. | Awaiting value stream diagram and KPI dev. |
| Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place |
|
|
|
|
Simple BSC -- operational and financial metrics | PC Service | Interview Meeting held | Meeting held. Business model document under development |
| Meeting held. |
|
| Software Licensing |
| Interview Meeting held |
|
| |
List of potential improvements |
|
|
| Training |
|
|
|
| |||||
|
| Mobile Device services |
|
|
|
|
|
|
Page History
Overview
Content Tools
Activity