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Hardware |
Admin |
Admin |
Athena |
DITR SLA |
Software |
Training |
Mobile |
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Interview with Business Owners |
done. |
done. |
done. |
done. |
done. |
done. |
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Inventory of financial and process artifacts, tools |
excel draft |
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Quality of Service promises identified |
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Workflow diagram |
excel draft |
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Staffing model |
excel draft |
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Dashboard of Financial flow |
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Dashboard of Process flow |
done. |
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Simple BSC -- operational and financial metrics |
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List of potential improvements |
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