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| Hardware | Admin | Admin | Athena | DITR SLA | Software | Training | Mobile |
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Interview with Business Owners | done. | done. | done. | done. | done. | done. |
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Inventory of financial and process artifacts, tools | excel draft |
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Quality of Service promises identified |
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Workflow diagram | excel draft |
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Staffing model | excel draft |
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Dashboard of Financial flow |
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Dashboard of Process flow | done. |
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Simple BSC -- operational and financial metrics |
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| List of |
potential improvements Gap analysis and chart of improvements shared with Business Owners. |
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Next Steps response scheduled. |
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