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C) SPECIAL PROJECTS that require a lot of manpower signed off on by Albert and the Dean's Office. Examples of this include mass deployments or upgrades of new machines or mass wiping of old machines.
V) Alternating Coverage*
Under normal conditions, Dan and I will be alternating morning and afternoon coverage on a weekly basis. We will continue alternating morning and afternoon coverage week after week.
*At the present time Albert is the only person covering appointments in person. Dan is currently handling triage in the shass-tech-remote email queue and SHASS server maintenance and renewal schedules, setups, and troubleshooting.
VI) Questions
It is ALWAYS OK to email QUESTIONS to us. If you're not sure whether something can wait, email us. If you have a question about a problem that you think you can resolve yourself, definitely email us if you're not sure or you need advice. Questions are always welcome and we firmly believe from practice that educated users are the best users. Never be afraid to ask questions. There are no dumb questions.
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