NOTE: Since MIT returned back to campus in September of 2021, this support model is no longer in effectThis support model is in effect from December 22nd 2021 through IAP which ends on January 28, 2022. At this time the plan is to return to the in person support model on Monday January 31, 2022.
Below is the model of IT support that we can provide during this time of working remotely from home while conforming with the MIT Covid-19 response with regard to meetings. (https://covid19.mit.edu/meetings)
With virtually all of SHASS working off campus, and our working remotely as well, it is inevitable that there will be delays in providing support. In this context we will be implementing a two tier system.
...