SHASS In-Person Support Model
NOTE: This support model is currently suspended between December 23, 2021 and January 28th, 2022. Barring new information from the Institute, the plan is to the return to this support model on Monday January 31, 2022.
NOTE: Due to the Winter break there will be no SHASS IT Support after Friday December 24th through the rest of 2021. Support will resume January 3rd with our remote support model.
I) What we do and do not support
What We Support
- MIT owned computers on campus in our supported sections
- Anthropology
- Global Languages
- History
- Literature
- Music and Theater Arts
- Programs in Science, Technology, and Society
- Women and Gender Studies
- SHASS Dean's Office
- Installation of software from IS&T and troubleshooting of any buggy performance
- Troubleshooting of malfunctioning hardware
- Computer virus/malware infection mitigation
- Set up of new machines and installation of computer operating systems (Windows or Mac) and Boot Camp on a Mac
- Account migrations from old to new machines
- Set up of email, backup, and anti-virus software
- How to use email on Apple Mail or Outlook and webmail at owa.mit.edu
- Contacting MIT Property to deactivate old machines
- Secure wiping of data and recycling of old machines
- Basic troubleshooting of printers
- Recommendations for and spec'ing new computers, printers, and peripherals
- Tips and tricks for troubleshooting unusual issues that may be encountered by our clients
- iPhone troubleshooting and email setups
- Very basic Windows and android phone troubleshooting (there are so many different mobile devices, IS&T has a mobile team studying, troubleshooting, and solving issues with the plethora of makes and models of devices http://ist.mit.edu/mobile)
- Providing documentation as time permits for known issues and best practices on the SHASS IT website and the SHASS IT Documentation Site
- Troubleshooting of wireless and wired network and email issues in our supported areas and reporting them to IS&T
- Set up, maintenance, troubleshooting, security, and updating of Synology and Macintosh File Servers for select supported academic sections
- Basic machine cybersecurity configurations with permission from the section/user
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