NOTE: This support model is in effect from December 22nd 2021 through IAP which ends on January 28, 2022. At this time the plan is to will be running between June 21st, 2022 and August 19th, 2022.
We will return to the in-person support model on Monday January 31August 21, 2022.
NOTE: Due to the Winter break there will be no SHASS IT Support after Friday December 24th through the rest of 2021. IT Support will resume January 3rd with this remote support modelA hybrid version of this remote IT Support Model with limited in person support will begin after the Juneteenth holiday on Tuesday June 21st 2022. For more details, please contact your DLC's SHASS Tech Liaison.
Below is the model of IT support that we can provide during this time of working remotely from home while conforming with the MIT Covid-19 response with regard to meetings. (https://covid19.mit.edu/meetings)
With virtually all of SHASS working off campus, and our working remotely as well, it is inevitable that there will be delays in providing support. In this context we will be implementing a two tier system.
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