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Under normal conditions, Dan and I will be alternating morning and afternoon coverage on a weekly basis. We will continue alternating morning and afternoon coverage week after week.
*At the present time Albert is the only person on campus Mondays, Tuesdays, and Thursdays covering appointments in person. Dan is currently handling triage in the shass-tech-remote email queue and SHASS server maintenance and renewal schedules, setups, and troubleshootingwill be on campus Wednesdays and Fridays. All requests for remote IT help should be sent to shass-tech-remote@mit.edu .
All requests for in-person appointments should be made directly to your DLC's SHASS-Tech Liaison who controls the duty schedule of who we see and when during your DLC's support time.
VI) Questions
It is ALWAYS OK to email QUESTIONS to us. If you're not sure whether something can wait, email us. If you have a question about a problem that you think you can resolve yourself, definitely email us if you're not sure or you need advice. Questions are always welcome and we firmly believe from practice that educated users are the best users. Never be afraid to ask questions. There are no dumb questions.
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