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- Personally owned computers and/or off campus MIT owned computers.
- Deactivated MIT machines on campus.
- All home networks and networks through third party providers like Comcast, Verizon, RCN, etc.
- MIT computers on campus that belong to employees who are not in our supported areas.
- Non-MIT owned computers.
- Equipment in Classrooms. These are the jurisdiction of MIT AV/IS&T.
- How to use your software. (MS Word, Filemaker, Adobe Creative Suite, etc) (lynda.mit.edu has great resources to teach you how to use software)
(Exceptions are Email (Apple Mail/Outlook/OWA), VPN, Kerberos Extras, and CertAid)
We may be able to assist with basic questions for other software if we have knowledge but we do not have expertise using many of these programs and we are not programmers. Odds are you will probably know your software much better than we do. - How to use any of the MIT academic or administrative web-based systems (Stellar, Cognos, etc). We don't have access to them so we don't know how to use them.
We're always happy to take a look at an issue if you'd like us to give you our insights. Business help can be found by directly callling the Help Desk at 3-1101 and asking for "Business Help". - Setting up, building, or fixing websites.
- Fix broken printers (for printer repairs, KSL is the official MIT printer repair vendor and can be reached at ksl@mit.edu).
- Fix broken machines or recover data. We are not authorized Apple, Dell, or Lenovo technicians.
- Physical transport of any machines anywhere for repair.
- Contacting Dell, Apple, Lenovo, MicroCenter, etc directly to arrange for repairs. Users who need assistance with this process should go to ATLAS and see Bill Brid's IS&T in-person help team or the IS&T Hardware Repair Desk when it becomes operational later Fall 2023.
- We are not movers. Users should hire insured movers with the right equipment and resources to move computer equipment between offices. However, we would be happy to help users set up their equipment again once it's moved. If you can take photos of the setup before it's diassembled, especially how things are plugged in, that would be extremely useful.
- We are not a maid service and do not clean keyboards, monitors, windows, or furniture.
- We do not make site visits to clients' homes off campus.
- We cannot do your work for you. Our primary role is to help empower users to do their job by showing what needs to be done. For example, if you need to move 100,000 emails from your online email account to a local folder, we can show you how to do that a month at a time with the first month but you will have to spend the time to actually do it for the other 119+ months. Projects like this are not fast and can take days, if not weeks to complete a little at a time.
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