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A) EXCHANGE EMAIL transition onsite setup requests should continue to be sent to shass-tech@mittech-remote@mit.edu. Exchange migrations are a special project that we schedule outside of each section's normal support time. We will schedule the Exchange onsites as necessary. If you have any questions about moving to Exchange from the failing IMAP servers, please don't hesitate to email us. Remember that the old IMAP email servers are scheduled to be removed from service at the end of 2013. These IMAP email servers are failing and have been losing emails, in some cases entire accounts, so the sooner you get off of this legacy email system, the better for everyone.
B) ALL EMERGENCY REQUESTS should continue to be sent by the IT Liaison to shass-tech-tech@mitremote@mit.edu. We definitely don't want to make anyone wait a full week before getting help for an emergency. Keep in mind that we may not be available right away but we will respond as quickly as possible. How soon we can assist will depend on our availability. Generally, we were able to assist users with their emergencies on the same day 80% of the time. This may change during busier times of the academic year but worse comes to worse each section will never have to wait more than 7 days for support.
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